Privacy Policy

This policy explains how Shenzhen Meilianmei Technology Development Co., Ltd., operating this website as MLM Cosmetic, handles personal information when you browse the site, request documents or samples, or contact our B2B sales team.

1. Information We Collect

Information you provide

• Name, business email address, company name and phone or messaging number.
• Products, applications, estimated volumes, certifications and project requirements.
• Quote-cart contents and the messages included in an inquiry.
• For sample requests, destination country, delivery address and technical preferences.

Information collected by the site

• IP address, user agent, requested page, and country or city inferred from hosting request headers when you submit a form or when consented analytics are active.
• Browser-storage values used for your analytics choice, quote cart, sample-request state, document-access state and, after certain lead forms, the submitted email address on that device.
• With analytics consent, device, referral, page-view and interaction information collected by the analytics services described below.

2. How We Use Your Information

• Respond to inquiries and prepare wholesale quotes, samples and technical documents.
• Evaluate product, compliance, logistics and formulation requirements.
• Operate the quote cart, gated resources and other requested website functions.
• Route inquiries to our sales and operations team and maintain business records.
• Protect the service, limit abuse, diagnose errors and maintain security.
• When you consent, measure traffic and improve website usability and content.

Optional analytics are based on your consent. Inquiry processing and necessary site operations are separate from that choice, so rejecting analytics does not prevent you from contacting us or requesting a quote.

3. Analytics and Browser Storage

The site stores your choice under mlm_analytics_consent in local storage. If you accept optional analytics, the current site may load:

• Google Analytics: traffic, referral, device and page-use measurement.
• Microsoft Clarity: interaction and usability diagnostics.
• PostHog: product and page-use analytics. The current integration is configured without session recording and masks form inputs.
• Vercel Analytics and Speed Insights: traffic and web-performance measurement.
• MLM Cosmetic first-party analytics: page path, IP address, country and user agent stored in our website database.

Necessary local storage may still be used after rejection to remember your consent choice and user-requested features such as the quote cart or resource access. You can change your optional analytics choice below at any time.

4. Service Providers and Processing Chain

Depending on the feature you use and the site configuration, information is processed by:

• Vercel: website hosting, delivery, security, request metadata and consented analytics.
• Supabase/PostgreSQL: database storage for leads, inquiries, events and first-party page analytics.
• n8n: workflow routing for inquiries and lead follow-up. Inquiry data may include contact details, project requirements, inferred location and IP address.
• Resend: delivery of internal inquiry notices and customer auto-reply emails.
• Telegram and DingTalk: operational alerts to our internal team. These alerts may contain the contact name, company, email, inferred country and inquiry message.
• Google, Microsoft and PostHog: optional analytics only after analytics consent.

These providers may process information in countries outside your own. The precise processing location depends on the provider, account configuration and service used.

5. Retention and Security

We retain inquiry and business records for as long as reasonably needed to respond, maintain the business relationship, meet legal or accounting obligations, resolve disputes and protect the service. Different systems may retain records for different periods. You may contact us to ask about or request deletion of a specific record.

We use access controls and service security features intended to protect information, but no internet transmission or storage system can be guaranteed to be completely secure.

6. Your Choices and Requests

Depending on your location, applicable law may give you rights to request access, correction, deletion, restriction, objection or a portable copy of personal information. You may also withdraw analytics consent at any time using the controls on this page. Withdrawing consent does not undo processing that occurred before withdrawal.

7. Contact Us

For privacy questions or requests, include enough information for us to identify the relevant inquiry or account and contact:

mlmcustom@mlmcosmetic.com